When does this policy apply?
FFC’s websites and services include:
(together the "FFC Official Websites")
What types of personal data do we hold?
Information we hold about you may include any one or more of the following types of data:
Account information: When you register to use, purchase or engage with any of FFC’s goods and/or services, the minimum information we will usually ask you to provide is your name, email address, country of residence, telephone number, and year of birth. We may also ask you for additional information depending on the nature of our interaction with you.
Transactional information: When you purchase tickets (including where tickets are purchased through FFC’s official third party ticketing provider from time-to-time), merchandise and other products from FFC Official Websites or any other official offline sales channels, we will keep a record of your transaction, including what you purchased and when, and any information you provide to us to fulfil the transaction. This may include your name, billing information, telephone number, and delivery address. We will not keep payment card information, except for the last four digits of your payment card number which we keep in case there are any payment disputes or we need to issue a refund. We will ensure that, when handling any information about you relating to a transaction, we comply with the applicable regulations of the Payment Card Industry.
Information you provide to us in response to a survey: We may occasionally contact you to ask for your feedback on FFC products, goods and/or services so that we can make them better and more relevant.
Information you provide to us in response to a job advertisement: We regularly advertise open positions on the Recruitment page of our website which you may apply for by sending your CV to the email address provided.
Information you post online: We may hold and use information and/or user generated content which you post on FFC Official Websites and/or the Official Fulham FC App, including information about your IP address, location and click history.
Information from other companies: We may use publicly available postal address lists and the edited electoral roll to ensure that the information we hold about you is accurate or we may use this information, together with general market research information (for example, demographic information), to add to and enhance our fan database.
Information you provide to us in order to take part in an activity or an event: In order to take part in an activity operated by FFC you may need to provide data such as your name, date of birth, address, ethnicity, sex and relevant medical information. We will also collect data on attendance and performance.
In addition, we may collect your data if you attend an event organised by FFC, including matches, training sessions or events held at the FFC stadium at Craven Cottage, London SW6 6HH, or matches training sessions or events held at the FFC training ground, at Motspur Park, New Malden KT3 6PT.
In most cases, you are not obliged to provide any personal data to us, but in some cases we may not be able to provide goods or services to you unless you provide certain minimum information. By way of example only, where you intend to make a purchase from FFC, we may need to obtain and process certain information about you in order to enter into and perform the contract of sale with you.
Information you provide us when you report an incident at Craven Cottage: If you use the text service to report an incident at Craven Cottage, FFC will collect the telephone number used to report the incident and any other personal information you provide, this may include (by way of a non-limiting example) your name and address. This data will be processed by our third-party provider, Commify UK Limited (company number 04217280) with a registered office at 20 Wollaton Street, Nottingham, NG1 5FW (trading as Esendex). Your data will never be used for marketing purposes but FFC may contact you to discuss the details of your report and/or pass your information on to relevant third parties to assist in the prevention of crime.
Special Categories of Personal Data: FFC may from time to time collect special categories of personal data on you. This includes personal data revealing: racial or ethnic origin, religious or philosophical beliefs, data concerning your health and/or you states of physical or mental health or personal data concerning your sexual orientation.
FFC may collect these special categories of personal data for the purposes of better understanding our fan base, identifying ways to improve communication to all areas of our fan base and to maintain the Club’s commitment to equality and diversity as it relates to all those who engage with the Club. The table below sets out examples of the categories of personal data and the groups of people which may be relevant to this area.
Category of personal data
Groups of people (in relation to a category of personal data)
Personal data revealing racial or ethnic origin
People of different racial or ethnic origins
Personal data revealing religious or philosophical beliefs
People holding different religious or philosophical beliefs
Data concerning health
People with different states of physical or mental health
Personal data concerning an individual’s sexual orientation
People of different sexual orientation
You can opt out of FFC processing your special categories of personal data at anytime by either opting out of any communication sent to you or notifying the Senior Information Officer (details below).
The purposes for which we use your information
The legal basis under which FFC will process your personal data is one or more of the following:
Further details of how we will process your personal information are listed below. We have indicated by asterisks the legal basis on which we are processing or will process your personal information.
Contract performance* / **: FFC may use account information and transactional information data, as necessary, to carry out or perform any contract which you may have entered into with us, including contracts for the purchase of tickets, merchandise and other products, but also our contracts with you when we operate competitions, prize draws and promotions and when we administer your online accounts and provide services to you. We also use this information to communicate with you and handle your enquiries regarding these contracts. If you order FFC goods, products or services for another person (for example, match tickets for family or friends) we may ask you for their personal information and we will use this to provide the services you have ordered. Please ensure that you have their permission for us to process this data before providing it to FFC.
• Legal obligations**: FFC retains records of all of its financial transactions with you in order to comply with its legal obligations to maintain adequate accounting records. FFC may use (and disclose) the information it holds about you in order to comply with any investigative demand, court order, or a request for cooperation from a law enforcement or other government agency.
• Recruitment***: If you apply for a job with FFC or if you volunteer with the Club or contact us in relation to potential roles which may arise in the future, we may use your information for the purposes of recruitment and selection, corresponding with you and for equal opportunities monitoring.
If any information falls into more than one category then the longer storage period will apply.
You have several rights under applicable data protection laws (unless an exemption applies), which we have summarised below. These rights can be exercised by contacting FFC using the details given below in this policy.
You have the right to:
• Marketing with your consent (where consent is necessary)****: If you have consented to it (where consent is necessary) FFC may contact you electronically with news and offers from FFC, its affiliates and its official sponsors and partners (an up-to-date list of which is at www.fulhamfc.com/sponsorship/sponsors) which we think may be of interest to you. You have the right to withdraw your consent at any time, by clicking here.
• Other purposes***: FFC will analyse information it holds about you to identify trends and preferences about its customers and to get a more detailed and informed picture of how its customers are using FFC’s products and services. We do this to make better strategic decisions about FFC and its products and services so that we can improve the way we market and provide products and services to you and FFC supporters generally. FFC may also use online usage information about you to administer and improve the function and content of the FFC Official Websites and the Official Fulham FC App, including to ensure that content is presented in the most effective manner for you and your device and browser, to allow you to participate in interactive features when you choose to do so and to keep our online services safe and secure. FFC may also use the information it holds about you if required to protect the rights, property, or safety of FFC, our fans, customers or others.
In addition, where you attend an event hosted at FFC but organised by a third party (for example leagues or regulatory bodies such as the EFL, the Premier League and/or the FA) the Club may share your data with the relevant governing body / bodies.
FFC will not carry out any automated decision-making using information it holds about you.
Disclosure of your information
Affiliates: Information held by FFC may be used by affiliates of FFC for the purposes set out in this policy, where you have consented to this. Our affiliates include the Fulham Football Club Foundation, Union Jax LLC and those businesses which share common ownership with FFC. This may include providing them with your personal information so that they can provide you with information about their products and services that may interest you, where you have consented to this.
Sponsors and partners: FFC does not share your personal data with our sponsors and partners, but we may: (i) share aggregate/anonymised information which is based on this information with existing and potential sponsors and partners; and (ii) if you have consented to the same, send you information about the products and services of our partners and sponsors in our marketing communications.
Disclosures for legal reasons: FFC may also disclose the information it holds about you to those persons that have a reasonable need to know such information, if it believes in good faith that this is necessary: (i) to establish, exercise or enforce its legal rights, including contractual rights; (ii) to defend itself against a legal claim; (iii) report a crime or prevent a crime (for example, ticket touting); (iv) to prevent harm to any individual or any property (including intellectual property, for example if you misuse images or videos or any other content FFC makes available to you); (iv) to satisfy our statutory and/or regulatory obligations relating to safeguarding; or (v) to prevent fraud (for example, payment card fraud) or for credit risk reduction.
Business transfer: If FFC sells or buys any business or assets, your personal data may be disclosed to the prospective seller or buyer of such business or assets so that they can carry out due diligence in respect of the sale or purchase, but only if FFC has taken reasonable steps to ensure the security and confidentiality of that information. If FFC (or substantially all of its assets) is acquired by a third party, personal data held about fans or users of its goods, products or services will be one of the transferred assets.
Transfer outside the EEA: Your information may be transferred to or accessed outside of the EU by FFC’s affiliate, the Jacksonville Jaguars LLC, who are based in the USA. Jacksonville Jaguars have entered into the standard contractual clauses approved by the European Commission to safeguard your personal data and comply with applicable data protection laws.
How do we keep your information secure?
FFC is committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure of personal data, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. We regularly perform testing of these procedures and have an appropriate information recovery and data breach procedures in the event that we encounter any difficulties.
How long do we keep your information?
FFC will retain your personal data for as long as necessary for the purposes it is collected as set out in this policy and for any longer period necessary for it to comply with statutory retention obligations and/or for the purposes of defending or making legal claims. Examples of some of our retention periods are set out below:
Parental consent / supervision
Our business and the competitions, products and services we provide from time-to-time are not specifically targeted at children, but we appreciate that many children are fans of football and/or sport generally. We would therefore ask that parents and guardians supervise their children when they are online and that children under 18 do not submit personal information or content to FFC, make purchases of FFC goods, products or services, or take part in FFC promotions or competitions, without the consent of their parent or guardian. FFC reserves the right to take reasonable measures in order to verify the existence and/or validity of parental consent.
How you can contact us?
If you would like to contact FFC about this policy or any of the legal rights outlined in it, you can contact us by email at DPO@fulhamfc.com or write to FFC at Motspur Park Training Ground, New Malden, Surrey, KT3 6PT. In either case, your correspondence should be marked for the attention of the Senior Information Officer.